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Shipping Supply Experts
Toll-Free: 1-877-551-1831
Fax #: (262) 723-6382


Here are a few Frequently Asked Questions that our customers have. We want you to have the best experience possible when you're visiting us at MonsterPackaging.com, so take a look and see if this page can take care of your questions. If not, please don't hesitate to contact us directly.

 

Order Status

Has my order been shipped?
You will recieve a shipping confirmation as soon as your order leaves our warehouse. You can also view your order status by visiting here.

How do you ship my product?
All orders will be shipped UPS ground unless the customer specifies otherwise. If UPS will not ship we will send common carrier.

UPS Next Day Air and 2nd Day Air shipping services are also available. The cost of these shipping methods are calculated based on the total weight and destination postal code of your order.

How do I know how much shipping will cost?
Your total shipping cost will be calculated and displayed during the checkout process. If you would like to determine shipping cost before checking out, you can use the shipping calculator located on the shopping cart page.

When will my order ship?
Orders placed before 2:00 p.m. C.S.T, Monday-Friday, usually ship that day. Weekend and holiday orders will be processed on the next available business day.

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Account Status

How do I set up an account?
During the checkout process simply type in a password after your billing address and an account will be set up for you. This will help you keep track of past orders.

What if I forgot my password?
Click on the 'My Account' tab on the home page and then click on the forgot password link. Enter your email address and your password will be emailed to you promptly.

What is your return policy?
Stock items may be returned for credit within 30 days of purchase. Please note that the customer is responsible for any freight charges associated with the return. Custom items may not be returned for credit.

How do I use a coupon code?
After an item is added to your shopping cart, you may enter the code at any time during your order to receive your discount.

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Billing

What forms of payment do you accept?
We accept all major credit cards including, Visa, MasterCard, Discover and American Express.

Privacy Policy
We at Monster Packaging value your privacy. Please read over our Privacy Policy under the 'Helpful Resources' tab for details on how we use the information we collect.

 
 

Order online or call toll-free 1-877-551-1831